Please read the following Terms and Conditions closely before using the Isla Samsara site.
By accessing, browsing, and using this site, you acknowledge that you read, understood, and agree to comply with these Terms and Conditions.
Shipping & Delivery
All AUSTRALIAN ORDERS ARE SENT EXPRESS POST - THIS MEANS FAST DELIVERY - USUALLY NEXT BUSINESS DAY WITHIN THE EXPRESS POST NETWORK. REGIONAL AREAS OUTSIDE THE EXPRESS POST NETWORK MAY BE 2-5DAYS.
All INTERNATIONAL ORDERS SHOULD ARRIVE WITHIN 7-10 WORKING DAYS.
Australia: $15 flat rate for express post. All domestic orders over $250 are sent express post free of charge :)
International: $20.00 FOR NEW ZEALAND ORDERS $30.00 FOR REST OF THE WORLD. All international orders over $450 are sent free of charge :)
Yes! We offer free express post for all domestic orders over $250 & free post for all international orders over $450
We sure do. We post orders off internationally everyday of the week
HERE AT ISLA SAMSARA, SUSTAINABILITY IS KEY. YOUR ORDER WILL BE SENT IN A 100% BIODEGRADABLE POSTAGE SATCHEL.
THESE SATCHELS ARE CERTIFIED HOME COMPOSTABLE :) WHEN YOU’VE FINISHED USING THEM, JUST POP IT IN WITH YOUR FOOD SCRAPS AND GARDEN WASTE, AND BEFORE YOU KNOW IT, WORMS WILL BE EATING IT FOR BREAKFAST.
BETTER FOR THE ENVIRONMENT, BETTER FOR OUR OCEANS, A BETTER TOMORROW.
- ALL ORDERS WILL BE POSTED ONCE PAYMENT IS RECEIVED.
- ISLA SAMSARA WILL NOT BE LIABLE FOR UNRECEIVED PARCELS ONCE THEY HAVE BEEN DESPATCHED.
- FINAL PRICES DO NOT INCLUDE RELEVANT OVERSEAS CUSTOMS DUTIES, FOREIGN TAXES OR OTHER FEES WHICH MAY BE IMPOSED AND THIS IS THE RESPONSIBILITY OF THE CUSTOMER. PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE FOR FURTHER INFORMATION.
- OUR SHIPPING REFERENCE IS A GUIDE ONLY. ANY DELIVERY DELAYS WITHIN THE AUSTRALIA POST NETWORK ARE UNFORTUNATELY OUT OF OUR CONTROL. FOR MORE INFORMATION REGARDING POSTAGE TIMES, PLEASE VISIT YOUR NEAREST POST OFFICE OR VISIT HTTP://AUSPOST.COM.AU
- PLEASE UNDERSTAND THAT WE ENDEAVOUR TO GET ALL ITEMS IN THE POST WITHIN 24 HOURS (1 BUSINESS DAY) OF PLACING YOUR ORDER, HOWEVER, DURING BUSY TIMES (I.E SALES ETC) ITEMS CAN TAKE UP TO 48HRS (2 BUSINESS DAYS) TO BE DISPATCHED.
Returns, exchanges & Refunds
Isla Samsara offers an Exchange or Store Credit on full priced items if you change your mind or choose an incorrect fit.
ITEMS MUST BE UNWORN, UNWASHED, UNDAMAGED, UNUSED, AND WITH ALL ORIGINAL TAGS AND ACCESSORIES ATTACHED
We do not offer refunds on change of mind or incorrect sizing purchases (If the goods are faulty we will meet our obligations under the Consumer Guarantees Act).
A return request can be submitted within 7 days of receiving your order
ISLA SAMSARA OFFERS FREE RETURN SHIPPING FOR EXCHANGED ITEMS WITHIN AUSTRALIA. YOU'LL JUST NEED TO COVER THE POSTAGE TO SEND IT BACK TO US.
- FREE RETURN DELIVERY IS NOT AVAILABLE FOR MULTIPLE RETURNS (EXCHANGES AFTER THE FIRST RETURN)
- FREE RETURN DELIVERY IS NOT AVAILABLE FOR INTERNATIONAL ORDERS OUTSIDE OF AUSTRALIA
SALE or DISCOUNTED ITEMS ARE DEEMED FINAL SALE, IN WHICH CASE THEY ARE NOT ELIGIBLE FOR REFUND, EXCHANGE, OR STORE CREDIT (UNLESS FAULTY)
- All items are thoroughly inspected before being dispatched to ensure a high level of quality in the garments you purchase from us.
- RETURNED ITEMS NOT RECEIVED IN THEIR ORIGINAL STATE WILL BE AUTOMATICALLY RETURNED TO THE CUSTOMER. ISLA SAMSARA RESERVE THE RIGHT TO REJECT A RETURN IF WE CONCLUDE IT IS NOT IN A NEW CONDITION.
Please emai firstname.lastname@example.org before returning your goods so we can supply you with our returns address.
If you cannot find anything in our store that you would like to exchange, Isla Samsara will issue you with a Credit Note to the amount of original purchase (excluding freight) which can be used in our Margaret River Boutique or Online.
If a customer requests to cancel an order prior to it's shipment, all efforts will be made to do this for you, however, please note that due to the high demand in orders we receive this will not always be the case.
We are unable to always link up emails coming in with orders coming in.
We are happy to offer a refund on any order cancelled prior to shipment if we receive your request in time (Please note that your cancelled order will be refunded less a 6% fee)
1. PayPal. PayPal uses the strictest internet security available - Isla Samsara will never see your credit or debit card or bank details. You don't even need a PayPal account! You can use an existing PayPal account OR just enter your credit or debit card details and you're away :)
2. Afterpay. Buy Now & Pay Later with Afterpay! Buy what you want now, and pay for it in four equal instalments over 8 weeks, interest free!
3. Credit / Debit Card. Processed through our secure Shopify server - Isla Samsara will never see your credit or debit card or bank details.